Exchange & Return Policy

You have 10 days from the date of delivery to claim for the return or exchange if :

• The product is damaged.
• The product is stained.
• The product is defected.
• The product is incomplete.
• The product received does not match the size ordered.
• The product received does not match the colour you ordered.

Order Cancellation:

You can cancel your placed order any time before your order is processed by Rangeela . Once your order is shipped, you will receive confirmation that contains tracking information via email and Whatsapp. Once a product is shipped, the ‘Return and Exchange Policy’ will apply. Rangeela holds the right to cancel orders for any reason.

Common reasons for cancellation of your order include:

• The item is out of stock.
• Pricing errors or credit card payment being declined by the issuing financial institution.

 

HOW TO FILE FOR A RETURN OR EXCHANGE?

To return or exchange a product please email us the order # with product name, original proof of purchase receipt and issue at customercare@rangeela.pk and our customer care agent will get in contact with you. Alternatively you can whatsapp us on +92 328 0122234 from Monday to Saturday between 09:00 am – 6:00 pm (Pakistan Standard Time). Further, to proceed with the case, your purchase should be sent back to us within 14 days of receiving your order.

Refund Policy

• Unfortunately, we don’t offer any refunds. However, In the case where we won’t be able to offer an exchange or any solution we may offer a refund.
• Any online payments received by Rangeela is in PKR, therefore, in case of refunds amount will be reversed/refunded in PKR.
• Customer will be responsible for any changes in currency exchange rates.
• In the case of REFUND shipping and handling charges will not be refunded.
• The minimum period for processing refund is 7-10 working days depending on the mode of payment.